{"id":131114,"date":"2022-03-30T10:25:50","date_gmt":"2022-03-30T10:25:50","guid":{"rendered":"https:\/\/swissfederalism.ch\/easygov-swiss-imprese-guadagnano-tempo-e-risparmiano\/"},"modified":"2022-03-30T12:08:03","modified_gmt":"2022-03-30T12:08:03","slug":"easygov-swiss-saving-time-and-costs-for-businesses","status":"publish","type":"post","link":"https:\/\/swissfederalism.ch\/en\/easygov-swiss-saving-time-and-costs-for-businesses\/","title":{"rendered":"EasyGov.swiss: saving time and costs for businesses"},"content":{"rendered":"

EasyGov.swiss: saving time and costs for businesses<\/span><\/h1>\n

According to a SECO study published on 29 March, the EasyGov.swiss<\/a> online service desk is highly appreciated by users from the business community. Since its inception, EasyGov<\/a> has generated benefits of around CHF 27 million for Swiss businesses, which translates into annual benefits of around CHF 8.3 million. On average, this results in potential savings of about CHF 1,300 a year for businesses making active use of the services available. The portal currently has already over 55,000 registered businesses.<\/strong><\/em><\/span><\/h4>\n

EasyGov<\/strong><\/a> now addresses a broad range of users, covering a wide variety of corporate legal forms and business sectors. Businesses from all the cantons use it, with the largest proportion of users in Zurich and Bern. In the survey period from the time EasyGov<\/strong> <\/a>was launched in November 2017 until 31 August 2021, some 48,000 businesses registered on the portal \u2013 slightly below 10% of all Swiss private-sector businesses.<\/span><\/p>\n

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The logo of the Swiss digital platform for companies easygov<\/span><\/figcaption><\/figure>\n

Most frequently used service: debt enforcement requests<\/strong><\/span><\/h2>\n

By 31 August 2021, a total of some 46,000 services had been performed via EasyGov<\/strong><\/a>, around half of which were debt enforcement requests (51%), followed by business registrations (41%). Thus, these two categories alone account for over 90% of all services used. These are followed by commercial register updates and working hour requests. The information services on EasyGov<\/strong><\/a> are also very popular. As the user survey shows, about a quarter of users specifically access EasyGov<\/strong> <\/a>to obtain information.<\/span><\/p>\n

While sole proprietorship are by far the largest group of users, especially for registrations, companies make the most use of debt enforcement requests and various other services, e.g. working hour requests or commercial register updates.<\/span><\/p>\n

Update of the EasyGov.swiss Use Assessment Study<\/a><\/strong><\/span><\/p>\n

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Growing enterprise<\/span><\/figcaption><\/figure>\n

High level of customer satisfaction<\/strong><\/span><\/h2>\n

EasyGov<\/strong><\/a> enjoys a high level of customer satisfaction, with more than half of registered businesses stating that they are very or quite satisfied. Approximately a quarter had no particular opinion in this regard, and less than 10% said they were not satisfied. The online rating system on EasyGov<\/strong><\/a> \u2013 where users can award stars straight after using a service \u2013 paints an even more positive picture, with over 60% of respondents giving five stars, i.e. top marks. This points to a very high level of satisfaction immediately after using a service. In addition, more than 60% of users reported that EasyGov<\/strong><\/a> creates significant to very significant added value for them. Efficiency savings were by far rated as the greatest benefit.<\/span><\/p>\n

The responses to the survey also indicate scope for optimisation. In particular, apart from improved user-friendliness, users would like to see the range of EasyGov<\/strong><\/a> services extended to include other dealings with authorities as well as further enhancements towards a central platform for government services.<\/span><\/p>\n

More relief and less regulation for Swiss companies<\/strong><\/a><\/span><\/div>\n
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Aid to enterprises towards foreign infrastructure projects<\/strong><\/a><\/span><\/div>\n<\/div>\n
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First Swiss Forum \u201cBusiness and Human Rights\u201d: a success!<\/strong><\/a><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n

Overall key figures<\/strong><\/span><\/h2>\n